You must be at least 18 years of age to purchase or use products from this website. By clicking 'Yes' in the age verification box upon entering the site, you certify that you are at least 18 years of age and agree to the Terms Of Use set out here.

No products sold through https://vapeworldaustralia.com.au contain nicotine!

No claims are made regarding the health benefits or safety of products on this website. You hereby agree that you are responsible for the use of any products on this website.

WARNING: Our e-liquid and vape products or accessories are not intended to be used by children, women who are pregnant or may become pregnant, or any person with an elevated risk of, or pre-existing condition of any medical conditions which includes but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician.

Batteries

Please note that we do not recommend using the built-in USB charging feature on vape mods that use replaceable lithium ion battery cells to recharge batteries. Lithium ion batteries must be balance-charged using a proper external charger to avoid damaging the cells and to reduce the risk of venting. Micro and mini USB ports, like those on electronic cigarettes (e-cigarettes), are notoriously fragile and as such we do not offer a warranty or repair service on any USB charging ports if you choose to ignore this warning.

Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

We, Vape World Australia (VWA) reserve the right, at any time after receipt of your order, to accept or decline your order for any reason or to supply less than the quantity of items ordered.

If you provide any wrong information that then needs to be changed after you place an order, we may request additional funds in order to do this. Once your order has been sent out (posted/shipped) and any details given were incorrect resulting in a 'return to sender', additional postage costs will apply. 

If you wish to cancel the order once it has been placed, a restocking fee will be charged.

Warranty claims and returns

We will happily accept exchange or accept a return of any product that is defective due to manufacturing or workmanship, if returned within 90 days from the date of purchase. Exchanges or returns do not cover buyer remorse.

If you are having problems with your device, please contact us first to see if we can help you resolve the problem.

After you contact us to troubleshoot the problem with the device and we suspect it may be faulty, the device can be returned by first filling in our Product Return Form to make a warranty claim.

Return postage fees are at the customer's expense. In order to qualify for a warranty claim, the product must be returned within three months (90 days) of the purchase date. Items need to be returned in the condition they were purchased, including the original product packaging. Items will need to be inspected for repair or replacement by our team.

If, after we inspect the returned goods, find them not to be faulty, you will need to pay for the return postage fees to get the products back. If is found to be faulty, we will send you a replacement product at our cost.

We absolutely DO NOT accept returns of e-liquid, atomisers/tanks, coils or other consumable or disposable products, for example, replaceable batteries, for any reason.

If we happen to send you the wrong product, the correct product will be sent out once the wrong product has been returned. If the wrong product is returned and not in the unopened state as in which it left (for example, the box has been opened and/or there is evidence of it being used), you will be notified and will have to pay additional costs and postage for it.

Delivery & terms of delivery

Purchases will be delivered as quickly as possible. However, the terms of delivery described on our website are merely an indication and can vary or change. We can put more details regarding all terms of delivery on the website or make the information identifiable in an alternative written form.

If you order a product that is momentarily out of stock, we will let you know when it will be available next by email.

If you decide to change an order in any way after submitting it, we have the right to charge you a restocking fee.

If your address is incorrect and parcel is RTS, $11 RTS fee will apply to resend or refund all orders.

If there are missing and/or damaged items in the order you receive, you will need to contact us within five days of tracking confirmation of collection.

Pre-orders

While we endeavour to have accurate release dates of products, these dates are subject to change as they depend on the manufacturer and shipping.

Items purchased as a pre-order will be shipped once all items are available. If you place an order that includes both pre-order and non-pre-order (in-stock) items and would like non pre-order items to be shipped before the pre-order items are available, payment of postage will be required.

Pricing may change due to end of special pre-order offers or via a change in pricing structure.

Limited warranty

We offer a limited 90-day warranty from the date of purchase against defects in workmanship and materials. This warranty does not cover atomisers/tanks due to the heavy use toll and expected life of the part, and is subject to terms and conditions of purchase. The warranty will be considered void if the product has been tampered with in any way, used with parts other than those sold and supplied by VWA, or damaged through the improper use, normal wear and tear, acts of GOD, negligence or abuse. The warranty does not cover buyer remorse.

Privacy policy

In this privacy policy, ‘us’, ‘we’, or ‘our’ means VWA, operators of this website.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This privacy policy was last updated on 5 May 2021.

  1. Information we collect

The personal information we collect falls into four categories: contact details, click trails, activity history and publishable content.

Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity confirmation and forewarning of expiry.

Click trails record the paths taken by visitors through the website. This information is generally recorded against IP address and may be possible to correlate by computer.

Activity history consists of orders, enquiries, votes submitted via the website or offline contact you have with us, such as phone calls.

Publishable content consists of comments or other submissions of content you would like us to publish on our website.

  1. How we collect it

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

  • the type of browser you are using
  • the date and time of your visit
  • your IP address
  • the address of the website that referred you to ours
  • the addresses of pages accessed and any documents downloaded.

Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases, click trail data is not directly individually identifiable.

Activity history is recorded whenever you undertake an activity, such as submit an enquiry, make a comment, vote on an object and may additionally be recorded by us when you contact us offline.

  1. Why we collect it and how we use it

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect your personal contact details and activity history to:

  • respond to requests or queries you raise
  • confirm your identity
  • fulfil orders made by you
  • keep you up to date with news, special offers and other marketing information you have opted-in to receive.

We collect click trail data to:

  • measure and monitor the performance of our website
  • estimate interest in our products and services
  • refine and update our website’s content
  • monitor our website for violations of the terms of use or any applicable laws by visitors.
  1. How we disclose it

We may disclose your personal information to third parties and you consent to us disclosing your personal information to third parties, under the following circumstances:

  • as part of a sale of all or part of our business
  • when explicitly authorised to do so by yourself at the time you supply the information
  • as required or authorised by any applicable law
  • as required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities
  • as part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
  • if we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
  • to lessen or prevent a serious threat to a person’s health or safety.
  1. Publishable content

When you submit content to us for publication (including but not limited to comments, testimonials, votes or forum posts), you assign us a transferrable, perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website and/or republished on other websites at our discretion.

If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.

  1. Cookies

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments and votes, to minimise malicious or spam traffic.

  1. Opting in and out

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site, including but not limited to the loss of the ability to post comments and vote on content.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us, or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.

  1. Information management and security

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.

  1. Gaining access to your information

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10.

  1. How to contact us

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:

PO Box 169, Salisbury, Qld 4107.