Contact Us
Reach out to our friendly team
When shopping with Vape World Australia (VWA), you will find expert vaping advice and help when you need it. Our dedicated team can guide you on purchases and help when things aren't exactly going right.
You can contact us through one of the forms below and our friendly team will respond during our business hours, 8am to 4pm (Australian Eastern Standard Time [AEST]), Monday to Friday (excluding public holidays and weekends).
Christmas hours
We'll be closed for most days between Christmas and New Year but our website is always open for you to order online. Just note the dates we are posting orders below so you know when to expect delivery.
PRE-CHRISTMAS DELIVERY: check out Australia-Post-recommended dates to order by for the best chance of receiving it before Christmas.
- Friday 22 December: 9am to 4pm. (Orders received after 1pm (AEST) will be packed and dispatched on Thursday 28 December.)
- Saturday 23 December: Closed.
- Christmas Eve (Sunday 24 December): Closed
- Christmas Day (Monday 25 December): Closed
- Boxing Day Public Holiday (Tuesday 26 December): Closed
- Wednesday 27 December: Closed
- Thursday 28 Dec: 9am - 4pm (Orders received after 1pm (AEST) will be packed and dispatched on Tuesday 2 January 2024.)
- Friday 29 December: Closed
- Saturday 30 December: Closed
- New Year's Eve (Sunday 31 December): Closed
- New Year's Day Public Holiday (Monday 1 January): Closed
- Tuesday 2 January 2024: 9am - 4pm
Have yourself a Merry little Christmas and the happiest of New Years! Thanks for supporting us for yet another year... We hope you know this means you're awesome!
Choosing a contact form
IMPORTANT: Please read the information below before completing a form. You may find your answer here or you'll be guided to which contact form to use. For all other enquiries, not categorised below, please use our General enquiry form.
To select a form, click on the 'Select your enquiry form' button at the bottom of the page and select an option.
HELP WITH PRODUCT SELECTION
Vape kits: If you need help finding which vape kit to purchase for your needs, fill out the General enquiry form below.
Replacement parts: If you don't know which replacement parts suit your current vape kit (e.g. coil, pod or battery), you can either:
- log in or register an account with the email address used to make your purchase. View your order history and click on the vape kit you need replacement parts for. The product page description has links to all compatible components in the 'frequently bought together' section
- fill in the General enquiry form below if you haven't purchased from us before or are still unsure.
UPDATE, CHANGE OR CANCEL ORDER
Read our Order acceptance policy information first, then complete the Update my order form below to change details such as your address or items purchased, or cancel your order.
DELIVERY ISSUE
Please read our Shipping guide first and if you still have concerns about your order delivery, fill in our Delivery issue form below.
EXCHANGE OR REFUND (Not warranty claim)
We accept exchanges and returns of, or refund/credit unopened vape products. Please go to our Product exchange or refund page to complete our return form.
PRODUCT ISSUE (Warranty claim)
Check out our Warranty Claims info first for guidance on what the warranty covers and preparing to proceed with a warranty claim, if required. Then, complete the Product issue form below to report a problem with your vaping device.
OTHER INFORMATION
Read our full Terms & Conditions for more information about using our site and products.