Contact Us

Reach out to our friendly team

When shopping with Vape World Australia (VWA), you will find expert vaping advice and help when you need it. Our dedicated team can guide you on purchases and help when things aren't exactly going right.

You can contact us through one of the forms below and our friendly team will respond during our business hours, 8am to 4pm (Australian Eastern Standard Time [AEST]), Monday to Friday (excluding public holidays and weekends).

Closed 1 July

Since the Vaping Reforms Bill 2024 has now been passed in parliament, enforcing a retail sale ban of vapes outside a pharmacy, our vape store will be closed from Monday 1 July 2024 for the sale of any vape kits and e-liquid. See our vape regulation info page for more info on how to acquire vapes.

We will remain open to sell remaining products such as batteries, chargers, cables and other goods that aren't deemed therapeutic by the Therapeutic Goods Administration (TGA).

We can't thank you all enough for choosing to vape-shop with us over these many years. We are devastated to close our virtual doors and feel for every other Aussie vape store that has to do the same. We wish you all the very best.

Cheers,

The Vape World Team.

Choosing a contact form

IMPORTANT: Please read the information below before completing a form. You may find your answer here or you'll be guided to which contact form to use. For all other enquiries, not categorised below, please use our General enquiry form.

To select a form, click on the 'Select your enquiry form' button at the bottom of the page and select an option.

HELP WITH PRODUCT SELECTION
Vape kits: If you need help finding which vape kit to purchase for your needs, fill out the General enquiry form below.

Replacement parts: If you don't know which replacement parts suit your current vape kit (e.g. coil, pod or battery), you can either:

• log in or register an account with the email address used to make your purchase. View your order history and click on the vape kit you need replacement parts for. The product page description has links to all compatible components in the 'frequently bought together' section
• fill in the General enquiry form below if you haven't purchased from us before or are still unsure.

UPDATE, CHANGE OR CANCEL ORDER
Read our Order acceptance policy information first, then complete the Update my order form below to change details such as your address or items purchased, or cancel your order.

DELIVERY ISSUE
Please read our Shipping guide first and if you still have concerns about your order delivery, fill in our Delivery issue form below.

EXCHANGE OR REFUND (Not warranty claim)
We accept exchanges and returns of, or refund/credit unopened vape products. Please go to our Product exchange or refund page to complete our return form.

PRODUCT ISSUE (Warranty claim)
Check out our Warranty Claims info first for guidance on what the warranty covers and preparing to proceed with a warranty claim, if required. Then, complete the Product issue form below to report a problem with your vaping device.

OTHER INFORMATION
Read our full Terms & Conditions for more information about using our site and products.