Product exchange or refund

Outside of products with issues requiring a warranty claim, we'll happily exchange, or issue a refund or store credit for any vape product (sold by us) you want to return, as long as it is still sealed (unopened and unused) and able to be resold.

Note: shipping costs are at your expense for returned items and a 15% restocking fee may apply.

Refund or store credit

Select the Refund form below to choose a refund or a store credit for the unopened vape product you wish to return:

Refund: cost of the returned product at the time of purchase (excluding original shipping cost) and minus a 15% restocking fee, will be transferred to the payment method you used when you ordered. Refunds are processed after we receive the returned product.
Store credit: we'll email you a gift card code, valued at the cost of the returned product at the time of purchase (excluding original shipping cost), after we receive the returned product. The gift card can be used in conjunction with any of our coupon/promo codes on any future order.

Exchange

To exchange your vape product, you must place and pay for an order of your chosen replacement product PRIOR TO completing the Exchange form below (you'll need the order number of your replacement product to complete the form).

After we receive your submitted Exchange form and your returned product, we will refund you the cost of the returned product at the time of purchase (excluding original shipping cost) to the original payment method you used.

Name

E-mail

Find your order number here Order Number, eg. 132345

Would you like to return for a refund or exchange an item?

Refund or Exchange

I acknowledge return postage fees are at my expense.

I confirm the returned item is sealed (unopened and unused) and able to be resold.

I understand returned items will incur a 15% restocking fee if a refund is requested (not when store credit is selected).

I confirm that I have placed another order of my replacement product prior to submitting this form.

New order number:

Find your order number here

Refund or Store Credit

Once you submit this form, you will receive a confirmation email which will include the address to mail the vape product you wish to return.